FAQs

No, Please check delivery lead time per area.

As of this moment, We only accept payment in cash or bank transfer.

Yes. Kindly provide exact dimension (height, length and width) and destination of the particular item.

Kindly provide the necessary details.

1. Name:
2. Complete Address
3. Contact Number
4. Transaction Details:
5. Pick-up/ Deliver and Box Size/Qty
6. Prefer Date

Then send thru our Facebook Page or WhatsApp. You may also call our HOTLINE.

 Yes. We can pick up box but payment should be settled before one (1) month and with penalty for late payment charges.

 Flammable items, weapons, drugs, pharmaceutical products, live animals, animal carcasses, waste or garbage disposal.

Yes, but We don’t recommend sending Fragile items. Again, fragile & delicate items inside the Balikbayan box is not encouraged because it is prone to breakage if not packed properly.

Maximum of 50 kilos per box only. To avoid additional charges and for the safety of your box.

Changing of delivery address is allowed depends on the current location of the box. Please call/message customer service for the update.

For your balikbayan box to be tax or duty free. It also serves as proof in case of missing items.